We can only accept items which are being returned to us in a sellable condition. In case of returning or exchanging a non-faulty item, customers are responsible for all delivery/collection costs ( these are covered for faulty products only). All furniture returns have to be arranged and collected by our delivery team. Please email us at to arrange the collection of your return. After notifying us, the item must be returned to us within 28 days of delivery. If you intend to make a return of a furniture item, you must inform us at within 14 days of receiving the order, stating the order number your return relates to and whether you would like a refund or an exchange for another item, or whether the product is faulty. However, if our products do not meet this high standard or if you are unsatisfied in any way, we are happy to refund or exchange items in accordance with the conditions laid out below. Here at Att Pynta, we guarantee the high quality of all our products.
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You can find our full delivery and returns policy with Shipping and Returns policy page. Returns address for homeware accessory returns is: After notifying us, products must be returned to our office within 28 days of delivery. We aim to make returning any unsuitable products as easy as possible - just follow these simple steps and let us know if you have any problems at you intend to make a return, you must inform us at within 14 days of receiving the order, stating the order number and whether you would like a refund or an exchange for another item, or whether the product is faulty.
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In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. This amount will be deducted from your refund. If you refuse a shipment from Att Pynta you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. Check your local customs if you are unsure about your country’s duties fees.īy law we must declare all items at their full price and cannot alter this amount to decrease international customs fees. Unfortunately we have no control over these charges as customs policies vary by country. These charges must be paid by the recipient of the parcel. We ship our products from the UK, please note customs fees may be applicable to your order once the package arrives in the destination country. The UK left the EU on January 1st 2021, this unfortunately means it is now more expensive to order our products if you are based in the EU. We are here to help, if you have any questions about delivery, drop us an email on to the EU from the UK (updated due to Brexit) Rattan Furnture - delivery time of 5-6 weeks. Price will vary depending on destination and will display at the check out. If you just order curtains accessories, such as hooks, they are usually shipped out within standard delivery time frame of 2-5 working days. If you order curtain poles, hooks etc with your curtains, your order will arrive together. Price will vary depending on destination and will display at the check out.Īll our curtains, blinds and Gotain cushions are made to order. Delivery time is 4-5 weeks. Standard UK delivery only £3.99 – 2-5 working daysĮxpress UK delivery only £5.99 – 1-3 working days
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